Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING

When it comes to resolving disputes, there are no short cuts. South Africa is in need of good mediators for many types of conflicts and disputes, including civil, commercial, employment, workplace, labour/management, medical malpractice, personal injury and community.  There is an increasing demand for mediators who are well trained and accredited to locally and internationally recognised standards.

The Commercial Mediator Training offered by Conflict Dynamics will equip you to mediate in most disputes including voluntary mediation court-annexed or directed mediation in terms of the mediation rules for Magistrate's and High Courts.

There is only one course available that will equip you to do all of the above - the mediation skills training offered by Conflict Dynamics since 2007.


  • The course complies with international accreditation standards of 40 hours training for mediators, and with the Department of Justice and Constitutional Development norm for the training of mediators.

  • The course is accredited by the Dispute Settlement Accreditation Council of South Africa (DiSAC).

  • The International Mediation Institute (IMI) has approved the Conflict Dynamics' Commercial Mediator Training course as a Certified Mediator Training Programme (CMTP). This means that our training program meets the independent international standards for mediator training and individuals who successfully complete our training program will be recognised as IMI Qualified Mediators. 

  • Conflict Dynamics is accredited by the South African Board for People Practices (SABPP) and the course is aligned to unit standard 117848, Conduct mediation in situations that require advanced skills (NQF level 5, 12 credits).

  • The course is recognised by the Centre for Effective Dispute Resolution (CEDR) in the United Kingdom as a basis for mediator accreditation with CEDR and is based on their course. Candidates may apply for CEDR assessment and accreditation at an additional fee.

  • More than 300 Conflict Dynamics accredited mediators have also acquired CEDR accreditation.

  • The mediator accreditation achieved through this course is recognised by the major mediator provider panels in South Africa.

  • The course contains South African related case studies and role-plays.

  • The course is presented by very experienced South African lead trainers, all of whom are active mediators.

  • Participants receive coaching and assessment by very experienced and trained coaches and assessors who each have more than 10 years of experience as mediators.

  • There is a 1:4 ratio of coaches to delegates on the course.

  • All of the South African mediators listed in Who's Who Legal were trained and accredited by Conflict Dynamics.


The course consists of 5 full days of tuition, coaching and assessment, usually spread over a 6-day period. Delegates are coached in the mediation process and skills during the first three days, and assessed over the last two days. There is a day off in-between to reflect and absorb the learning and prepare for the assessments. The course outline can be viewed on our website.

There are, of course, no guarantees of work for accredited mediators, although as the field grows in South Africa these opportunities are opening up. The topic 'Marketing yourself and a mediator' is addressed on this course and CD Direct provides many opportunities for accredited mediators to find work and to continue to develop their skills.

This is a unique and potentially life-changing opportunity. Places are limited to 18 delegates, so apply as soon as possible and make a difference in your world. 


  1. The course pre-work covers modern dispute resolution theory, the primary dispute resolution processes, the relationship between mediation and the South African civil justice system, and aspects of commercial mediation including considerations when deciding to mediate.
  2. The new court-referred mediation process and related professional responsibilities including reporting obligations are comprehensively addressed, along with basic civil procedure;
  3. Understanding the mediation process, its principles and methodology, including key skills for managing the process with confidence and working effectively through the different phases of the mediation process.
  4. Understanding the role and function of the mediator, including working effectively with the people in the mediation process, creating and maintaining a safe environment, respecting confidentiality, working impartially and neutrally, demonstrating an awareness of diversity and using a range of enhanced communication skills.
  5. Engaging actively with the typical content of commercial disputes, exploring this content, assisting parties generate options in a creative manner, negotiate effectively and make decisions, thereby maximizing the potential for settlement.
  6. A discussion about typical ethical challenges faced by mediators, and a review of South African as well international ethical and professional codes of conduct for mediators.
  7. Extensive use of role-plays with opportunities for coaching and feedback, culminating in assessment.
  8. The post-course work involves drafting an agreement to mediate and a settlement agreement.

2020 DATES

  • Johannesburg - Sandton - 20, 21, 22 & 24 – 25 February 2020
  • Cape Town - City centre – 7, 8, 9 & 11 - 12 May 2020 
  • Johannesburg - Sandton - 9, 10, 11 & 13 - 14 July 2020
  • Johannesburg or Cape Town – 15, 16, 17 & 19 – 20 October 2020 – To be confirmed


Cost of 5-day course with CD accreditation:

  • R27,685.75 including VAT (R24,074. 56 ex VAT)
  • Early bird discount of 10% if paid in full 2 months or more before the course commencement date. Discounted price R25,168.86 incl VAT (R21,885.97 ex VAT).  

For this price you get:

  • course tuition, coaching and assessment;
  • a comprehensive course workbook;
  • a copy of the recently published book Commercial Mediation: a User's Guide by Brand, Steadman and Todd;
  • refreshments and meals on the course;
  • listing on the Conflict Dynamics website when accredited;
  • invitations to regular accredited mediator meetings for continuing, professional development;
  • thumbnail JPEG logo which you can upload to your website, Facebook page, etc to advertise your accreditation.

Cost of independent CEDR accreditation:

  • R11,900 (VAT exempt)


Complete the application form HERE

For further information, contact Craig Hulscher on tel: +27 (11) 669-9579 or e-mail

This course is aligned to unit standard 117848 Conduct Mediation in Situations that Require Advanced Skills (NQF occupational qualification level 5, 12 credits).

What participants say

Very well organized and structured course with real practice to deepen the understanding of the theory.

- Maria Wanyane

, Social Worker, University of the Witwatersrand

 Oct 2019

This course provides a practical guide to the world of mediation.

- Neo Bokaba

, Employment Equity & B-BBEE Manager, University of the Witwatersrand

 Oct 2019

Conflict Dynamics provides a comprehensive and practical approach to mediation. I have no doubt that the skills acquired will be of great benefit to me in both my personal and professional life.

- Charlene Beukes

, Director: Gender Equity Office, University of the Witwatersrand

 Oct 2019

Very intensive course facilitated by highly skilled and professional facilitators.

- Delegate

 Oct 2019

An eye opener and life changing course. A must do for all professionals especially HR practitioners and senior managers.

- Phumelele Nzimande

, Commissioner, Public Service Commission

 Oct 2019