World class

adult learning approaches ensuring active participation in the learning process

"Tell me and I forget. Teach me and I remember. Involve me and I learn”
Benjamin Franklin

World class

negotiation skills training for optimal outcomes and effective relationships

“One of the things I learned when I was negotiating was that until I changed myself, I could not change others.”
Nelson Mandela

World class

mediation and facilitation processes to assist with difficult conversations

"If you want peace, you don't talk to your friends you talk to your enemies"
Desmond Tutu

World class

skills development for effective employee relations

“I need to listen well so that I can hear what is not said”
Thuli Madonsela

World class

skills development through training, mentoring and coaching for life-long learning

“Live as if you were to die tomorrow. Learn as if you were to live forever”
Mahathma Gandhi

World class

accredited mediators to manage conflict or resolve disputes

"Be the change that you want to see in the world"
Mahatma Gandhi

Our goal is to achieve a society in which people, workplaces and organisations are skilled in negotiation, conflict management and dispute resolution, by:

  • Presenting training courses and workshops on employment relations, conflict management and dispute resolution related topics, which are of a high quality, cost-effective, learner-focused, and meet the standards of the National Qualifications Framework and international best practice.

  • Conducting dispute resolution processes for parties in conflict and disputes, which are of high quality, cost-effective and which conform to local and international standards of service delivery, including confidentiality.

  • Advocating for appropriate dispute resolution in South Africa, and in other countries.

Upcoming Events

Commercial and Court-Referred Mediator Skills - CEDR AWARD WINNING
9, 10, 11 and 13, 14 July 2020
Mediator Meetings
15 July 2020
Mediator Meetings
14 October 2020

View all Events

Recent Blogs

What I Have Learned About Myself in Mediator Training

At the end of each Conflict Dynamics mediator training course, we ask participants to reflect on what they have learned about themselves over the five days of training and their responses are always very interesting and, for a trainer, very inspiring.
27 Nov 2019

Foreign Investment and Dispute Resolution

The need to attract foreign investment to South Africa is very topical at present and appropriate Investor State Dispute Settlement (ISDS) is one of the keys to attracting that investment.
15 Nov 2019

Should Judges Mediate?

The question as to if, when and how Judges should or should not mediate has recently become topical in South Africa and is worthy of careful consideration. Read John Brand's thoughts on the question.
04 Nov 2019

View all Blogs

Testimonials

A most valuable course - wish I had the oppurtunity of doing it years ago!

Delegate

PEPPS College, Sept 2017
The trainer made excellent use of storytelling to drive points home and make them memorable.

Nestle

Delegate July 2014 course

View all Testimonials

Accreditations and Affiliations